FAQ

Can I change or cancel my order?

Once an order has been placed, we are unable to make modifications. This includes address changes, item changes, changes to the method of payment, or shipping methods. However, we are more than happy to help you with a return for a full refund once you have received your gear if needed. Our returns for online purchases are free and easy so you will not have to pay for return shipping.

If you forgot to apply your discount or promo code to your order, we cannot apply it after the order has been placed, but you can use the discount on your next order.

If you would like to add an item to a current order, please place a new order with that additional item.

 

How long do orders usually take to ship?

As soon as you make a Vuori Store purchase, our fulfillment center immediately processes your order to get your gear delivered on time. Ground orders can take up to 3-4 business days to be packed and shipped. Once shipped, ground shipments can take as little as 4-5 business days to destinations within California and up to 5-10 business days to locations on the East Coast. 


Express shipments and Fastest shipments must be placed by 6 am Pacific Time to be processed on the same business day. If the order is placed after 6 am PST or on a holiday or weekend it will ship out the next business day.


For Express shipments, the shipping timeframe is 2-3 business days from the shipment date. US Federal Holidays do not count towards the shipping timeframe, please take this into consideration when placing your order near an upcoming holiday.


For Fastest shipments, the shipping timeframe is 1-2 business days from the shipment date. US Federal Holidays do not count towards the shipping timeframe, please take this into consideration when placing your order near an upcoming holiday.

Express and Fastest shipping options are not always available, you'll know they are available if they are presented as an option at checkout. If neither is available, you will see Ground Shipping as an option.


*Military Addresses and PO Boxes do not fall under expedited shipping and will ship with USPS ground

 

Need to return a product?

While we dont currently offer exchanges, we do have an easy return process. Be Sure to have your order number and order email address ready. For more information, see below.

3 Easy Steps

  1. Submit a Return through our System.

    Create a return through our return system. Be sure to have your order number and order email address ready.

  2. Print out a pre-paid USPS shipping label.

    The shipping costs for a return package is always on us.

  3. Drop off at any USPS location or leave in your mailbox.

    You can check on the status of your return using the Narvar service at anytime.